Certain customers may be eligible to receive a discount off cancellation, refund or ticket change service fees, as described in our Compassion Exception Policy (CEP) below:
| Category | Eligibility Requirements | New Booking | Exchange / Refund / Cancel |
| U.S Military (traveler and Immediate family*) | Proof of Active Duty or Veteran Status** | Up to $35 | 100% discount off our cancellation, refund or ticket change service fees |
| Bereavement (affecting traveler and Immediate family*) | Letter from the funeral director is required | Up to $35 | 100% discount off our cancellation, refund or ticket change service fees |
| Customers with visual impairments | Customer must state that he or she has a visual impairment and is unable to use the web site | Always Match The Website Fare | 50% discount off our cancellation, refund or ticket change service fees. |
*Immediate family is defined as: spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility applies whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian.
**Active Duty - Acceptable forms of ID are .mil Email Address, Active Duty ID Card, Guard/Reserves ID Card, Common Access Card (CAC); Veterans - Acceptable forms of ID are Military Retiree ID Card, Veterans ID card, Veteran Health ID Card, Uniformed Services ID Card, State Driver's License stamped “VETERAN”.
Please note: The above CEP only applies to Farehutz's own cancellation, refund, or ticket change service fees. To avail yourself of this benefit, please identify yourself to our agent and ask for this benefit. This benefit is only available by phone. Customers may still be responsible for airline and/or other supplier imposed penalties, as well as any fare difference. Farehutz does not control the policies of these airlines and/or other suppliers.
