Farehutz always suggest you go through our Terms and Conditions before using or obtaining any sort of information or most importantly, before booking with us. By accessing our website, you agree to accept these terms and conditions. If you do not accept all the Terms, then you are highly recommended not to proceed further hereafter.

By accessing this website, you're agreeing to acknowledge that we can modify these Terms and Conditions, for any reason at any point in time, without giving any prior warning or notice. Please do understand these Terms and Condition before making any purchase or seeking any information. Your continued use of this website after changes will be subject to the Terms and Conditions in effect at the time of your use. Farehutz also recommend you go through the terms and conditions and the privacy policy of specified airlines that you have decided to book. If you wish to move further, then understand and accept the following terms and the services mentioned.

Please do pay attention:

• Refund of all cancellation should be made within 24 hours of flight booking. In case of an urgent refund request, you should contact your bank and get your authorized code released.
• In case cancellations is made directly from the airlines, then it must be informed to the Farehutz and an amount will be equal to the base fare, excluding the service fee and taxes, and the amount will be refunded by our end.
• Fares are not guaranteed until booked and may change at any time without any prior notice.
• If in case, the fare booked is not available anymore, then you will be provided with alternate options. You have all the rights to cancel the booking without any cost charged against it or can select the updated option at the currently available rates.
• In case the payment is been charged, the ticket(s) will be emailed to you within 4 hours of realization of the full payment.
• If in case your credit card gets a decline, then the customer will be informed at the same time through email or over the phone. In such cases, it is the customer's sole responsibility to get in touch with the bank and make sure that a sufficient balance is available on the card for the issuance of the flight ticket.
• Additional charges are always applied for using multiple cards.
• Name of the passenger is not permitted. If there is an error in the booking or in the ticket, the customer should report on the same day.
• Changes and the cancellation are highly dependent on the airline penalties, whereas some tickets, being non-refundable, may be reused later than per the fare guidelines by the Airline. Partially used tickets and 'NO Show' tickets are completely non-refundable. In the case of 'NO Show', the entire ticket amount will be forfeiture by the airline.
• Refund time limit may vary from airline to airline. Usually, we suggest our customers claim within 10-12 weeks for the refund amount to update in their account. Refund is initiated in the original form of payment.
• Airline tickets are valid for one year from the date of issuance. There is always a time limit to every flight ticket in which the travel should be completed but in some cases, the validity may not be possible due to various rate restrictions. If you need more detailed information about the same, please contact the respective airlines.
• With the "Domestic" we allow any travel within the 50 United States and with the "International" we allow all travel except the domestic travel. Check-in time for domestic travel is 2 hours prior to the scheduled departure of the flight and for International Travel is 3 hours prior to the scheduled departure of the flight.
• Infant is considered as a traveler who is less than 24 months in terms of age, else child fares are applicable.
• Unaccompanied policy differs from Airline to Airline. Kindly confirm before making a new reservation if there is an unaccompanied minor is travelling can call our toll-free number
• Kindly assure that you appear at the correct airline counter if in case the flight is operated by a code share partner.
• It is the customer's sole responsibility that all the details for the travel documents are correct and in case of any errors or discrepancies, bring it to our notice immediately. Please obtain a VISA prior to your scheduled departure date. Farehutz doesn't arrange for visas. Please assure to get a VISA for the country you are travelling to and the countries in transit (if applicable). For detailed information on Visa. Kindly speak with the airline respective.
• Farehutz don't take any responsibility for any airline cancellations, reschedules, or delays of a flight for any reason. For all the reservations booked through us, and we will try to assist in providing new arrangements. After check-in, you have to work directly with the airline to reach the specific destination or to make any alternate arrangements, including the amendments to the return services. Airline fees often apply for modifications to the scheduled air not related to airline flight cancellations, delays reschedule. These fees are payable to the airline directly at the time of the claim.

Cancel and Exchange

• More of the fight tickets available on Farehutz 100% non-refundable. However, in few cases the airline does permit flight cancellations, your refund may be credited for the future purchase of a flight ticket and with the same airline. This credit amount initiated by the airline comes with an expiration date as well, and we do suggest you check with the concerned airline for additional restrictions related to the same. In cases where booking cancellation is allowed, you must place your cancellation request with our customer support service prior to the scheduled departure of the flight at a time. At the same time, we do not guarantee any booking cancellation of the flight tickets. You can plan to initiate a new booking by redeeming your airline credit points, where you have to pay the required fare difference (if any), in some case Farehutz post-ticketing fees and airline penalties are applicable. These changes are applied as per the fare rules and policies of the specific airlines and are outside the scope of our terms for use.
• We don't make any additional representation for our exchange fees, except our agents guides you while you search for the new flights and re-booking your travel based upon the flight availability and on the other factors.

Surefund

If Your Booking is cancelled or postponed by the Airlines, you should contact Our Customer Service team directly. Other Emergency Circumstances are purely based upon our sole discretion. You must read the General Conditions of Surefund Ticket, and the individual reasons section below, for full information on what we will and will not refund for each reason.

General Conditions of SureFund Ticket

Any reason for refund must not be foreseeable at the time You made the Booking. We do not refund if You made Your Booking by mistake, or it is no longer wanted or needed. If Your Booking is cancelled, postponed or cannot be fulfilled by the Provider, please contact the Customer Service team directly for further advice about your Refund. You must make all arrangements to Attend the Booking, including arranging any necessary travel or documents, and allowing suitable travel time. We may ask for any reasonable additional evidence required to support your application, which may include proof of eligibility and intent to Attend. You will be asked to provide supporting evidence at Your own expense, and a copy of the Booking Confirmation. You will be asked to provide Your bank account details so that we can make the refund payment directly to Your chosen bank account. Maximum refund value will not exceed US $10,000 or local currency equivalent.

Requesting a Refund

To apply for a Refund, simply call on our Toll-free Number mentioned in Your booking confirmation email.

Illness / Injury means an Illness or accidental Injury to a person in the Booking or an Immediate Relative.

What we do not refund: Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking.

Telephone or online consultations:

Where You have not been physically examined by a doctor prior to the date of the Booking.

Conditions that are unpredictable and the event is more than two months in the future.

Evidence required:

Doctor's note or Medical Certificate confirming:

The details of the illness or injury, the date it first occurred, that it prevents the person from Attending.

Proof of relationship if the person is not in the Booking.

Pre-existing Medical Condition:

Means a physical or mental health condition that You already had when You made the Booking that would not normally prevent You Attending.

What we do not refund Where guidelines for Your pre-existing medical condition would normally prevent You from Attending the Booking.

Telephone or online consultations.

Conditions that are unpredictable and the event is more than two months in the future. Pre-existing medical conditions of Immediate Relatives. Evidence required: Doctor's note or Medical Certificate confirming: Details of the illness, the date it changed, that it prevents the person from Attending.

Pregnancy Complication: Means a complication of pregnancy You were unaware of when Booking and which means You cannot Attend the Booking. What we do not refund: Normal Pregnancy. Evidence required: Doctor's note or Medical Certificate confirming: Details of the complication, the date it occurred, that it prevents the person from Attending.

Demise: Means Your death any time prior to the Booking or the death of an Immediate Family member or any person(s) in the Group due to Attend the event, up to 35 days prior to the date of the Booked event. What we do not refund: Where you cannot provide evidence that the person was within Your Immediate Family or in the Group due to Attend the Booking. Evidence required A death certificate. Proof of relationship.

Public Transport Failure: Means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the Booking. What we do not refund: If there is a financial failure of any Transport provider. Heavy traffic or road closures.

Evidence required: Confirmation of failure or disruption of the public transport. (This can normally be obtained from the transport company’s website).

Flight Delay/Change: Means cancellation or significant delay of flight(s) which You were unaware of before the date of the Booking, that prevents You from Attending Your Booking. What we do not refund: If Your flight is Your Booking and it is cancelled or postponed, your refund will not be paid through this service, contact Customer Services. If You were aware of the disruption prior to the date of the Booking and did not make reasonable suitable alternative travel arrangements.

If there is a financial failure of any Transport provider.

If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled.

If You have not allowed sufficient time between flights.

If You have only secured a standby position for the flight.

Evidence required A copy of Your airline ticket and notice of cancellation or disruption from the airline.

Mechanical Breakdown: Means in the 24 hours prior to the Booking, the mechanical breakdown, accident, fire or theft of a vehicle taking You to the Booking. What we do not refund: If You did not leave sufficient time to travel to the Booking. If You did not make reasonable alternative arrangements to Attend the Booking.

Any vehicle You plan to use during the Booking.

Evidence required: Breakdown - A copy of the call out note from a national breakdown recovery service.

An incident number or report from the Police or relevant traffic authority.

Adverse Weather: Means weather where a Government Agency has issued warnings not to travel which mean You cannot Attend. What we do not refund: Adverse weather with no Government Agency warnings not to travel. Evidence required: A copy of the travel warning from the Government Agency. Confirmation of relevant route closures.

Home Emergency: Means a Burglary, Fire, Malicious Damage or Flood at Your main private residence within 48 hours immediately before the Booking. What we do not refund: Any Home Emergency for which You cannot provide Evidence as below. Evidence required: Burglary, Flood, Malicious Damage - A Police reference number or evidence from the submission of a claim to Your home insurance company. Fire - A report from the fire service and/or police.

Theft of Document(s): Means the theft of a document necessary for the Booking, which cannot be replaced in time for the Booking. What we do not refund If the documents can be replaced in advance of the Booking or on the day. Lost documents.

Evidence required: A police report or crime number to confirm the theft dated within 24 hours of the theft taking place. (Self-declaration not accepted) An email from the Booking agent confirming they are unable to replace/re-issue the tickets.

Relocated for Work: Means a requirement to move address imposed on You by Your current employer, unknown to You at the date of Booking. The move may be temporary or permanent and must be to a location that makes the travel requirement to Your Booking unreasonable. What we do not refund: Attendance at business meetings and business travel. Any temporary relocation for work must be for a period of at least 3 months.

Voluntary relocation or where you are changing employer for a new role.

Where You are the business owner or registered Director, or a member of Your family is.

Evidence required: A letter from Your current employer confirming the relocation details. Evidence of living at the new address.

Workplace Redundancy: Means You are unexpectedly made compulsorily redundant by Your employer with whom You have been permanently employed full time for a period of at least 2 years. What we do not refund: Where the redundancy was voluntary. Where You are dismissed from employment.

Where You are the business owner or registered Director, or a member of Your family is.

Evidence required: A letter of compulsory redundancy from Your employer. Evidence that You have been in this employment for over two years.

Armed Forces & Emergency Services call: Means You as a member of the Armed Forces, Reserve Armed Forces or Emergency Services are recalled to work on the date of the Booking or are posted overseas and cannot Attend the Booking.

What we do not refund: You were aware of or had scheduled work on the date of the Booking, prior to making the Booking. You made an unsuccessful request for annual leave for the date of the Booking.

Evidence required: A note from Your Commanding Officer or Line Manager to confirm being called into work or duty and that this was not Your original schedule.

Jury Service:
means a summons for You to Attend Jury Service over the date of the Booking of which You were unaware at the time of making the Booking. What we do not refund: Any Jury Service for which You cannot provide Evidence as below. Evidence required A copy of the letter requiring Jury Service.

Court Summons means You are summoned to appear as a witness in court proceedings on the day of the Booking of which You were unaware of the time of making the Booking. What we do not refund: Any Court Summons in which You are not there as a witness, including civil and criminal cases where you are involved in the case yourself as the plaintiff or defendant. Evidence required: A copy of the Court Summons.

Changes to Examination Dates: Means the unforeseen change of the date of an examination that You are already registered to the day(s) of the Booking. What we do not refund: If You failed the examination previously and had to re-sit. Where the examination is being provided by a commercial business (not by an educational board).

Evidence required A copy of a notice from the examination body, school, college, or university confirming the change of date.

Emergency Circumstances: : Means an unforeseen circumstance completely outside Your control and of no fault of Yours and completely prevents you from Attending the Booking. The decision to refund is entirely at the discretion of our Customer Experience Team. We will consider these circumstances and have no obligation whatsoever to provide a refund. What we do not refund Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms).

Evidence required:
Any evidence requested by our Customer Experience Team to verify the emergency circumstances.

Specific reasons where refunds will not be provided:

We do not refund for non-Attendance of a Booking directly or indirectly associated with:

actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilization, or other appointments; failing to comply with any law; any Booking emanating from Cuba, Iran, North Korea, Russia, Sudan or Syria; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event.

Word Definitions

The following words or phrases have the meaning shown below wherever they appear in bold in this document.

We/Us/Our - We are the Booking agent with whom You made the Booking. You/Your/Yourself - A person who has made a Booking alone or as part of a group with Us. Provider - the company or organisation that is responsible for the running of the booking Armed Forces - Naval Service, Marines, Army or Air Force. Attend - participate in, take part in, use, or be present at. Booking - The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You.

Communicable Disease - means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Doctor - A qualified medical practitioner registered and licensed with a recognized professional body. A doctor cannot be You or a member of Your family. Emergency Services - Police, Fire and Rescue Service or other Emergency Services. Immediate family - Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Immediate household - persons living together at the same permanent address. Provider - the company or organization that is responsible for the running of the Booking. Paying Party - Any organization or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund.

IMPORTANT NOTES

These reasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. This is not an insurance policy. A Surefund Ticket is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document.

CANCEL AND REFUND

More of our flight tickets, prepaid car rentals, holiday packages, service, hotels and fee is refundable, one's you placed your cancellation request that too within 24 hours from the scheduled departure. Apart from all, your trip protection insurance will be refunded within ten days from the date of purchase if you have not done your journey and have intimated our customer service executive about flight cancellation. You can place your cancellation request only over the phone itself. We will be happy to accept the same and process all the refund requests only by the fulfillment of the following conditions:

• If you have not placed a request for booking cancellation and refund and the fare rules of the specified airline allow such cancellation and refund process
• If a "no show" has not been marked against your booking (in some cases, a "no show" renders your booking ineligible for any waiver for refund process from the suppliers' end); and
• Where we secure the waivers from the concerned suppliers and process your cancellation request and subsequent refund.
• We don't give any specific time limit for processing your cancellation and the refund request. All such requests will be processed as per the specific format. Once you apply for the cancellation request with our customer executive, we will provide you with an e-mail notification accepting your request for flight booking cancellation. However, this won't automatically enable you for a refund. At the same time, we will provide you with a tracking number that you can use for future reference. Later this, we will take your case with the specific suppliers for generating a waiver based on the rules and regulation for the service provider and simultaneously notify your decision of the respective supplier(s). Service fees charged from our end for your travel booking will be non-refundable.
• We trust the travel suppliers for the cancellation and for the requested refunds. Later the concerned supplier approves your booking refund, this may take some time to initiate the funds to appear on your card statement. It is not uncommon for the suppliers to charge a penalty fee on your booking refund. The entire process might take around 60-90 days from the time of receipt of your refund request. Apart from the penalties as charged from the concerned supplier's end, Farehutz might charge a post-ticketing services fee, where is applicable. Your refund fees will be on the basis of per-passenger, or on the per-ticket booked. When the supplier doesn't process your refund request, then we will refund the post-ticketing service fees which are applicable for your refund request assisted by our agents, but we don't charge the booking fees for your original travel booking.

Cancellation Password: For security purpose, your flight bookings will only be cancelled only over the phone call itself, and not through the web chat or e-mail. When you request Farehutz to cancel your flight booking on your behalf, then our travel agents will provide you with an e-mail that has a unique Cancellation Password to your registered e-mail which you have provided to our agents at the time of your flight booking. Sincerely provide the cancellation password to our travel agents when they ask for it. This is very important to initiate the process in order to complete your cancellation request. If you fail to provide the Cancellation Password, we will not be able to process your cancellation. Also, it is to keep a note that your Cancellation Password gets to expire within three hours of its issuance. You can call our agents in case your Cancellation Password expires before processing your cancellation. In this case, you will be issued with a new Cancellation Password.

CHANGES TO FLIGHTS ALREADY PURCHASED

All changes made to your itinerary are subject to the flight fare rules of the concerned airline. Most of our flights, car-rentals, hotels and packages do not allow any name or date changes after the completion of the flight booking process. Farehutz do not guarantee and won't be responsible for any kind of bookings made or confirmed in cases where your initial itinerary has got changed from the concerned supplier's end pursuant to the supplier's schedule changes

Newsletter Terms and Conditions

By subscribing to our newsletter, you agree to receive emails from Farehutz best flight deals, discounts, travel tips and more via email.

Discount Terms

Discounts offered may vary based on the factors given below:

- Airlines utilized
- Class of service
- Destination
- Time of year (low, mid, or high season)
- Advance booking notice
- Minimum stay requirements
- Seat availablity

Farehutz reserves the right to modify or terminate discounts without prior notice. Discounts are subject to availability and may not be combined with other offers. Farehutz is not responsible for any errors or omissions. Travel dates and conditions apply.

For more information, please contact our customer service team.

Things to keep in mind:
At Farehutz, the prices displayed are live rates and cover All applicable taxes and fees. Each fare that you see is presented in USD ($). To take advantage of any current promotions or discounts on flight tickets, please call us directly at our contact number (TFN).

Kindly note, any promotional offers or cashbacks are available exclusively through Farehutz, not through airlines or other travel agencies. We at Farehutz, provide these discounts as a gesture of appreciation to our customers, reflecting a portion of the profit we earn from airlines.

You might not find the same deals, discounts, or rates on airline websites. All discounts are applicable only for bookings made via our phone service. Keep in mind that fares are subject to change until the booking is finalized. There are no hidden fees, the prices listed on our website are fully inclusive of all taxes and charges. For further details, please refer to our Payment Policies or reach out to us at any time of the day.

Disclaimer:
The rates, offers, and promotions featured on our website are subject to change and may not always be accurate. There could be occasional errors related to destinations, fares, or deals listed. Farehutz is not responsible for any inaccuracies or mistakes concerning travel products and services presented on our site, which include flights, hotels, cruises, vacation packages, and car rentals.

We reserve the right to modify, continue, or withdraw any travel promotion, adjust pricing errors, or correct any reservation affected by incorrect pricing or expired offers. If a pricing correction occurs, and subject to availability, you can either maintain your reservation at the updated rate or have it canceled without penalty. Please note that any actions taken regarding flight changes or cancellations are your responsibility.

Trademarks, Brand Names, and Logos:
The trademarks, brand names, and logos shown on our website are used solely to provide accurate and up-to-date information about those specific brands. Their presence here does not imply any affiliation or endorsement between Farehutz and the brands in question. All trademarks, names, and logos remain the property of their respective owners.